Frequently Asked Questions

Find answers to common questions about Rozio.

It's incredibly simple! You can find Rozio AI directly on the Shopify App Store. Just search for 'Rozio AI,' click 'Add app,' and follow the Shopify prompts. Once the app is added, our onboarding process takes just a couple of clicks to get Rozio up and running.

Frequently Asked Questions

How do I install Rozio on my Shopify store?

How long does the initial setup take after installing?

Do I need any technical skills to install and set up Rozio?

What information does Rozio need access to during setup?

What can my customers do with the Rozio live chat on my website?

Can customers send images to Rozio in the chat?

How does order tracking work for customers in the Rozio chat?

Does Rozio understand and respond in multiple languages?

Is Rozio available to assist customers 24/7?

Can customers access their previous chat conversations?

How does Rozio provide product recommendations to customers?

How can I teach Rozio about information not on my website or in my product listings?

Can I change how Rozio talks to my customers to match my brand?

How do I use Custom Instructions to help increase sales?

Can Rozio help me grow my email list or loyalty program?

Is it difficult to write these Custom Instructions for Rozio?

How does adding custom knowledge or instructions improve Rozio?

How can I change the look of the Rozio chat window to match my store?

What specific parts of the chat appearance can I customize?

Why is customizing the chat appearance important?

What is the Rozio Inbox?

Can I see both live chat and email messages in the Rozio Inbox?

How does Rozio Inbox help me respond to customers faster?

Can I organize conversations in the Rozio Inbox?

Can I draft and send emails directly from the Rozio Inbox?

What types of email attachments can I view in the Rozio Inbox?

How does Rozio help identify customers in the Inbox?

Is there a free plan for Rozio, and what does it include?

What happens if I exceed the 100 free AI replies on the Starter plan?

How does billing work for paid Rozio subscription plans?

Where can I find detailed information on all Rozio plans and their specific reply limits?

How do I choose the right Rozio plan for my business?

Can I upgrade or change my Rozio plan later?