The Silent Sales Agent: How Rozio Turns Your Support Email into a 24/7 Revenue Stream

Most Shopify stores obsess over live chat — but the real bottleneck is often the support email inbox. Email is where customers ask detailed questions, follow up on orders, and send complex issues. And for many merchants, it becomes a daily time sink.

If your team spends hours drafting responses to repeat questions, you’re not getting true customer service automation. To provide 24/7 customer service (and make support profitable), you need to automate email support for Shopify — not just chat.

The Invisible Black Hole: Email Support

Every Shopify store relies on email. It’s the trusted channel for customers to ask for help — but it’s also where support becomes slow, manual, and expensive.

• High volume: shipping, returns, order status, sizing, and product questions repeat constantly.
• Slow response time: emails often queue up during nights, weekends, and peak sales periods.
• Hidden revenue loss: slow answers reduce conversion and increase refunds/returns.

So the real question becomes: how do you automate customer service on Shopify when the requests arrive via email (not just live chat)?

Rozio: The AI Assistant That Owns Your Inbox

Rozio AI is more than a Shopify chatbot. It’s a complete communication solution built to eliminate the distinction between chat and email — so every message becomes a conversion opportunity.

We’re introducing a major capability: Rozio can now reply to emails.

A Dedicated Email Address for Effortless Support

When you sign up for Rozio, you get a dedicated support email address that routes into the Rozio Inbox. That means you can consolidate support streams and let Rozio handle both:

• Instant, high-volume questions from your website chat, and
• Detailed, context-heavy questions coming in through email.

Rozio’s email automation is designed to deliver:

• Immediate resolution: AI replies using your Custom Knowledge and website information.
• 24/7 coverage: always-on customer service across time zones.
• Reduced workload: this is how you reduce customer support time on Shopify and free your team from repetitive drafting.

The Rozio Inbox: A Full Email Client, Optimized for Sales

The core of this shift is the Rozio Inbox. It’s not just for live chat — it’s a full email client (Gmail-style), built for merchants who want faster support and more revenue.

Inside the Rozio Inbox, you can:

• View all communications in one thread: chat + email in a single timeline.
• Draft and manage emails: respond from one place and adjust your support address settings if needed.
• View attachments instantly: preview common attachments (images, videos, CSV, PDF) directly inside the inbox.

Turning Support Email into a Revenue Stream

Every support inquiry is a chance to keep a customer, save a sale, or create a new one. When Rozio applies your Custom Instructions and store context across both email and chat, your support channel stops being a cost center — and becomes a Shopify sales bot.

Example: a customer emails about a return policy. Rozio can provide the policy, then pivot into a helpful next step based on context — like suggesting a replacement, offering the right accessory, or highlighting a relevant promotion.